Integrate Microsoft Dynamics CRM and your telephony network in a practical and fast way
The Code-K CTI Connector, allows receptive integration with any smart telephony system which works through webservices.
With it, you can track your phone calls by customer name, telephone number, code or any other field you wish.
Besides that, with CTI Connector, you can create automatic records from phone calls or even create customer and contact forms according to your operation strategies.
Create new forms or records in Dynamics CRM screen from phone calls and reduce service time, increasing the efficiency of your team.
Integrate your telephony network from incoming and outgoing operations and make, receive and transfer phone calls from any information in Microsoft Dynamics CRM.
Manage and monitors in simultaneous or sequential way, several phone records of your operation with your customers directly from Dynamics CRM.