Service excellence in your Shared Services Center
The Shared Services Center must provide quality service for your internal clients and also enable costs reduction through process agility and fast response.
The Code-K solution for SSC, offers the Microsoft Dynamics CRM implementation through defined process, based on market best practices allowing shared services centers to hire cheaper customer relationship management solution with fast deployment time and flexible enough to absorb the processes supported by the central.
Meet efficiency in the internal clients requests of your company and promote the satisfaction through service excellence.
Reduce the handling time, through access to correct information, data centralization, service history and pre-established scripts.
Monitor in real time the service performance, requests history, satisfaction survey and other variables for SSC management.