Increase your customer service level
A good management of your customer services process is essential for a good quality services provision and customer satisfaction. The Code-K Customer Service is a Microsoft Dynamics CRM platform supported solution with a quick deploy. Controls the incidents from their creation, resolving areas involvement, to their closing and satisfaction survey, all that in a multichannel environment.
Place your customer service at a higher level than any other. Sums cutting-edge technology, speed and efficiency in customer relationship. And don’t worry about data storage, having all in the cloud with international safety standards.
Standardize your customer service through scripts and focus in satisfaction and presence in different interaction channels.
Reduce costs and service time through process optimization, convenience and control 100% of the requests.
Monitor in real time your customer service attendance time, quality and service level metrics.